Finding your way around the Help Centre

Getting around the knowledge base

The knowledge base consists of categories, sections, and articles. Articles are grouped in sections, and sections are grouped in categories.

To get around the knowledge base, you can use search or browse categories and sections. If available, use breadcrumbs to go home or to a parent section or category. You may also have links to browse recently viewed articles, related articles, or promoted articles. You can subscribe to sections or articles so that you're notified when somebody creates an article.

Each of our products has its own category, clicking on the category will allow you to navigate down to the content of interest

Searching for content

There are a number of methods you can use to find content in the knowledge base.

 

• Find multiple words: Use double quotes (") around each word to find content that contains all those words.

  For example, "article" "title" "section" "author" retrieves content that contains all four words, in any order. Make sure you put spaces between the search words, otherwise the search handles the text as one string.

  You'll get hits if there is a stemmed version of a word (e.g. articles). You won't get hits where content contains only the words title and section, for example.

  Note: If you use single quotes (') around a word, the single quotes are ignored. If you search for 'article' 'title' 'section' 'author', you'll see hits for all content that contains any of the words title or article or section or author(exactly as if you had searched without the single quotes).

   
• Find a phrase: Use double quotes (") around a phrase to find content that contains all the words in that phrase.
  For example, "article title" retrieves all content that contains the words article and title, in that order. You'll also get hits if there is a stemmed version of the word (e.g. articles). You won't get hits where content contains only the word title, for example.

  Note: If you use single quotes (') around a phrase, the single quotes are ignored.

   
• Exclude results containing certain words: Use the minus operator (-) in front of the search term to find every article or post that does not include that word or phrase.

  For example, reporting bugs -support returns content containing the words reporting and bugs, but excludes those that contain the word support from the result set.

• Combine operands for advanced search: you can combine the operands above to find a very specific set of results.

  For example, "reporting bugs" -support returns hits for content that contains both the words reporting and bugs, but does not contain the word support.